Hi Ben,

I just saw your quote on Joystiq and I have a qualm to share. You said:

"I think when people come to Xbox they’re not really looking so much for functional, they really want to have fun, they want to be wowed." – Ben Smith

Let me share that while I want to want to have fun and be wowed, those things don’t happen if it doesn’t work. The fun of the Netflix experience is being able to find all sorts of things that I didn’t know I’d like. Being able to see genres that I like is a nice upgrade but it doesn’t compare with the following scenario:

A couple comes home after a long day and wants to relax with some takeout and a movie. They turn on their Xbox to select a movie from their Netflix subscription.

They skim through the instant queue and flick over to recommendations. Nothing scratches that itch and then She remembers a movie that her girlfriend just saw. They search for it and it starts to play in HD.

Even with the new dash upgrade, you still need your computer to search the Netflix collection and then queue something up.

Trust me, I’m drowning in the irony of complaining about something that I couldn’t do a couple of years ago. I also understand that you probably have plans to add search later on and can’t comment on upcoming features, but your quote makes you sound like a jerk. And i’m pretty sure that you’re not a jerk.

Thanks for listening. Now get out there and win one for the Gipper.

Jon – Xbox Live Gold veteran and Netflix subscriber